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Healthcare Navigation Specialist
2 months ago
Empath Health is actively seeking a Care Navigator to enhance our dedicated team.
Work Schedule: Tuesday-Saturday 10:30am-7:00pm
The Care Navigator will be responsible for:
- Coordinating service inquiries and ensuring prompt access within the Empath Health Network of Care.
- Delivering exceptional customer service with a focus on compassion, empathy, and responsiveness to the needs of all individuals who reach out to us.
- Facilitating optimal access to the Empath Health Care Continuum through various channels including telephone, website, fax, and in-person inquiries, while providing tailored information and education regarding our programs and services.
- Effectively triaging appointments using Care Navigation protocols to connect patients with the most suitable programs.
- Collaborating with patients, families, community providers, and team members to gather and input necessary information for accurate referrals into the patient's electronic medical record (EMR) in a timely and precise manner.
- Possessing extensive knowledge of community resources beyond hospice care and sharing this information with patients, families, and providers as needed.
- Providing contact details for hospices outside of the local area when appropriate.
- Ensuring the receipt and input of physician certification information into the EMR, adhering to regulatory standards.
- Monitoring, triaging, and documenting faxes received, ensuring they are forwarded to Health Information for EMR integration as necessary.
- Conducting daily audits to validate inquiries, scheduled appointments, and patients served.
- Education and/or Experience: High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
- Outstanding verbal and written communication skills with patients, families, providers, and colleagues.
- Strong multi-tasking and critical thinking abilities.
- Proficient typing and computer input skills.
- Familiarity with Microsoft Office products (MS Outlook, Word, Excel); knowledge of Suncoast Solutions is preferred.
- Understanding of HIPAA compliance regulations.
- Basic knowledge of healthcare and community resources outside of hospice.
- Fundamental understanding of medical terminology.
- Basic awareness of healthcare reimbursement processes.
- Willingness to assist with Care Navigation coverage as needed outside of regular shifts.
At Empath Health, we value diversity as it enriches our community and enhances our care. We embrace the diverse cultures, thoughts, beliefs, and traditions of our employees, volunteers, and the individuals we serve. Our diverse staff reflects our community, and we strive to be respectful, sensitive, and competent in our interactions with each other and those in our care. In every journey, we are committed to providing comfort, dignity, and exceptional care. We welcome individuals from all backgrounds to join us or seek our services.
Our dedication to the safety of patients, clients, staff, and volunteers is a fundamental aspect of our High Reliability Organization, with a focus on achieving zero harm. Participation in seasonal health programs is a requirement for all Empath Health employees.
Providing compassionate, comprehensive life care is a privilege we take seriously at Empath Health. Join our team and contribute positively to the community.
