Care Navigator

3 weeks ago

Clearwater, United States Empath Health Full time

Suncoast Hospice, a member of Empath Health, is seeking a Care Navigator to coordinate service inquiries and provide prompt access within the Empath Health Network of Care.

  • Deliver exceptional customer service by being caring, compassionate, and responsive to the needs of all who reach out to us internally and externally.
  • Provide optimum access to Empath Health Care Continuum via telephone, website, fax, and walk-in inquiries, articulating information and education regarding programs and services in a customized manner.
  • Facilitate appointments through effective triage using Care Navigation protocol to the program that best meets the patient's needs.
  • Work effectively with patients/families, community providers, and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient's electronic medical record (EMR) consistently, accurately, and in real time.
  • Have extensive knowledge of non-hospice related community resources and provide that information to patients/families/community providers as appropriate.
  • Be able to provide contact information for Hospices located outside of Pinellas County as appropriate.
  • Ensure physician certification information is received and inputted into EMR continually following regulatory standards.
  • Monitor, triage, and document faxes received as applicable, forwarding to Health Information for scanning into patient's EMR as necessary.
  • Run daily event audits to validate inquiries received, appointments scheduled, and patients served.

Requirements:

  • Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Excellent verbal and written communication skills with patients/families, providers, direct co-workers, and peers.
  • Excellent multi-tasking and critical thinking skills.
  • Excellent typing and computer input skills.
  • Knowledge of Microsoft Office products (MS Outlook, Word, Excel), Suncoast Solutions preferred.
  • Knowledge of HIPAA compliance regulations.
  • Basic knowledge of non-hospice related healthcare and community resources.
  • Basic knowledge of medical terminology.
  • Basic knowledge of healthcare reimbursement.
  • Expected to assist (within reason) if Care Navigation coverage is needed outside of a normal shift.

Empath Health Values:

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs, and traditions of our employees, volunteers, and people we are honored to serve across our network.

Our diverse staff reflects our community, and we work to be respectful, sensitive, and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity, and exceptional care.

Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Commitment to Patient, Client, Staff, and Volunteer Safety:

Our commitment to patient, client, staff, and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing Compassionate, Full Life Care:

Providing compassionate, full life care is an honor we take seriously at Empath Health. We strive to make a positive impact in the community through our work.

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