Customer Experience Representative

15 hours ago


Santa Fe, New Mexico, United States CarMax Full time

About the Role

As a Customer Experience Specialist at CarMax, you will play a key role in delivering exceptional service to customers at our Santa Fe location. You will guide customers through every step of their car buying or selling journey, ensuring a seamless and positive experience. Your responsibilities will include assessing vehicle condition, managing paperwork, and building strong rapport with customers.

Key Responsibilities

  • Provide exceptional service to customers throughout the car buying or selling process
  • Assess vehicle condition and communicate information to buyers
  • Manage administrative duties, including sales paperwork and coordinating service appointments

Qualifications

  • Demonstrated exceptional communication and relationship-building skills
  • Prior sales and customer service experience preferred
  • High school diploma or equivalent required

CarMax is an equal opportunity employer committed to diversity and inclusion. We offer a dynamic work environment and opportunities for career growth.



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