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Operations Manager for Pet Wellness Franchise

2 months ago

Tampa, Florida, United States Scenthound South Tampa, FL Full time
Job Overview

Join a dynamic team at the forefront of a revolutionary dog grooming and wellness franchise.


Benefits and Incentives:
  • Attractive salary with additional tips and performance-based bonuses
  • Clear career advancement opportunities towards Area or Regional Management roles
  • Performance-driven salary increases
  • Paid time off
  • Complimentary service membership for personal use
About Us:

At Scenthound, our goal is to enhance the lives of dogs through regular hygiene and wellness services. We are more than just groomers; we are dedicated providers of essential care that promotes a healthier, happier life for dogs.


Position Summary:

We are seeking a dedicated store manager who is passionate about making a positive impact on the lives of dogs and their owners. This role is crucial for delivering exceptional leadership, sales proficiency, and outstanding customer service.


Key Responsibilities:
  • Lead and inspire a team focused on dog wellness and safety
  • Drive membership growth through education on health and wellness
  • Provide mentorship and guidance to team members
  • Conduct performance reviews and facilitate employee development
  • Ensure adherence to quality standards through active participation and training
  • Communicate effectively with upper management and team members
  • Assess operational needs and provide necessary support
  • Manage customer relations and resolve any concerns
  • Prioritize the safety of both dogs and staff at all times

Qualifications:
  • Proven management experience
  • Strong communication skills
  • Background in customer service, preferably in pet care, retail, or hospitality
  • Ability to lift up to 70 pounds and stand for extended periods
  • Experience in scheduling and time management
  • Reliable transportation
  • Willingness to work in a smoke-free environment

Ideal Candidate:

We are looking for a confident leader who embodies integrity, honesty, and compassion. The successful candidate will be an independent thinker, adaptable, detail-oriented, and a true dog enthusiast. A hands-on approach to managing daily operations while focusing on key performance indicators is essential.