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Patient Advocate

2 months ago

Greenwood, Indiana, United States RevOne Companies Full time
Job Summary

RevOne Companies is seeking a highly skilled Patient Advocate to join our team in a call center environment. As a Patient Advocate, you will play a critical role in building working relationships, solving problems, and supporting patients through the application process and follow-up.

Key Responsibilities
  • Handle High-Volume Calls: Respond to a high volume of telephone calls from patients, providing prompt and courteous service.
  • Maintain Patient Database: Accurately maintain patient records and databases, ensuring up-to-date information is readily available.
  • Provide Technical Assistance: Offer technical assistance on agency issues, services, and programs to patients and colleagues.
  • Document and File: Maintain and create files for record-keeping systems, ensuring accurate and timely documentation.
  • Eligibility Determination: Collect and review patient information to determine eligibility for Medicaid and other programs.
  • Application Completion: Complete Medicaid applications online using the FSSA Benefits Portal, ensuring accuracy and completeness.
  • Communication and Interpersonal Skills: Communicate clearly, timely, and positively with patients, coworkers, and clients, demonstrating good communication and interpersonal skills.
  • Problem-Solving and Critical Thinking: Utilize effective critical thinking, problem-solving, and conversational skills to address patient concerns and resolve issues.
  • Organization and Time Management: Display strong organization and time management skills, prioritizing tasks and managing multiple responsibilities.
  • Teamwork and Collaboration: Work collaboratively with colleagues, team leads, supervisors, and management staff to achieve team goals and objectives.
Requirements
  • Computer Proficiency: Possess computer proficiency skills, including the ability to learn multiple databases and EMRs.
  • Multi-Tasking: Demonstrate the ability to multi-task, speaking on the phone, searching databases, and typing simultaneously.
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with patients, coworkers, and clients.
  • Adaptability: Exhibit the ability to work in a fast-paced, changing environment, adapting to new situations and priorities.
  • Education and Experience: Hold a High School diploma or equivalency, with one year of experience as a Patient Advocate or an equivalency of training and experience combined.
  • Knowledge of Medicaid Programs: Possess considerable knowledge of Medicaid programs, including the Federal Marketplace and agency and community programs and services.
  • Mathematical Reasoning and Computational Skills: Demonstrate good mathematical reasoning and computational skills, with the ability to read, analyze, and interpret rules, regulations, and procedures.