Customer Service Representative

3 weeks ago


Gaithersburg, Maryland, United States Carmax Full time
About the Role

Carmax is seeking a skilled Customer Advisor to join our team. As a Customer Advisor, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Meet and greet all service customers in a friendly and professional manner.
  • Assist Service/Customer Operators with incoming service calls and provide timely updates to customers.
  • Interview and document customer concerns to ensure accurate and efficient resolution.
  • Establish specific call times with each customer to update them on the status of their vehicle.
  • Create repair orders and route work to technicians or mechanical staff as needed.
What We Offer

As a Customer Advisor at Carmax, you will have the opportunity to work in a dynamic and fast-paced environment with a team of dedicated professionals. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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