Customer Service Representative

4 weeks ago


Gaithersburg, Maryland, United States Public Storage Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Public Storage. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities:

  • Provide excellent customer service to clients via phone, email, and in-person
  • Respond to client inquiries and resolve any issues in a timely and professional manner
  • Work independently at multiple locations, spending time both inside and outside
  • Assess client storage needs and make suggestions, including selling packing and moving supplies
  • Audit cash drawers and make bank deposits
  • Help keep clients current with payments and make reminder and collection calls when required

Requirements:

  • Experience in a customer service centered sales environment
  • Valid driver's license and ability to utilize own vehicle to travel between work locations
  • Ability to transport lift/move items weighing up to 35 pounds
  • Ability to walk in/around facilities spending up to 50% of time in outdoor environments

What We Offer:

  • Flexible and full-time schedules
  • Opportunity to earn performance-based bonuses
  • On-site company housing available to employees at many locations
  • Comprehensive benefits package, including medical, dental, vision, and 401k with match

About Us:

Public Storage is the self-storage industry leader and we are committed to providing our clients with exceptional service and support. We are a dynamic and growing company with a strong focus on career growth and development.



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