Customer Service Leader with Excellent Communication Skills

3 days ago

Citrus Heights, California, United States Community Choice Financial Family of Brands Full time

**Job Summary:**

We are seeking an experienced Customer Service Representative to join our team as a Assistant Store Manager. As a key member of our store management team, you will be responsible for providing exceptional customer service, coaching and developing our customer-facing staff, and driving sales growth.

**About Us:**

California Check Cashing Stores provides quick and easy check cashing services for our customers. We offer short-term money services such as Money Orders, Tax Prep Help, Western Union, Bill Pay Services, and Green Dot Visa Debit Cards throughout our many retail locations across the state.

**Key Responsibilities:

  • Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
  • Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
  • Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
  • Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
  • Provide support, coaching, and development to Customer Service Representatives in order to improve the team's potential.
  • Maintain customer information in the Point of Sale system with accuracy and integrity.
  • Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
  • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
  • Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
  • Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

**Required Skills and Qualifications:

  • High School Diploma or equivalent required
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Minimum one year experience in customer service, sales, or retail
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

**What We Offer:**

We offer a comprehensive new hire training program, access to a robust learning management system, performance-based career advancement, educational reimbursement program, multiple coverage choices for medical insurance, traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program, company-sponsored life and AD&D insurance, voluntary benefits, paid time off, diverse culture and inclusive environment, relaxed business casual dress code, and more.

**Salary:** $20.00/hour. The compensation listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial Family of Brands Total Compensation package.

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