Customer Service Representative

2 days ago


Citrus Heights, California, United States JESSICA CARRAZCO AGENCY INC. Farmers Insurance Full time

We are seeking an enthusiastic and knowledgeable Customer Service Representative to join our team at Jessica Carrazco Agency Inc. Farmers Insurance in Citrus Heights, California.

This is a Full-Time position that offers an Hourly Base Salary of approximately $25 per hour plus Commission, Paid Time Off (PTO), Career Growth Opportunities, Hands-on Training, and a Mon-Fri Schedule.

As a Customer Service Representative, you will be responsible for:

  • Developing insurance quotes, making sales presentations, and closing sales.
  • Processing customer policy change requests.
  • Securing all Trailing Documents from customers.
  • Handling all incoming claim calls from customers and follow-up.
  • Completing Evidence of Insurance requests.
  • Greeting all customers entering the office in a friendly and helpful manner.
  • Taking premium payments from customers.
  • Asking each customer for referrals and explaining our referral program.

In addition, you will be expected to:

  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses, and email addresses with each customer contact and update customer information.


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