Account Manager
4 weeks ago
About the Role:
Tyndale Company, Inc. is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for cultivating trusted relationships with new and existing customers, managing our customer onboarding process, and providing exemplary support and service to our valued customers.
Key Responsibilities:
- Main-point-of-contact managing and growing mid/large strategic national accounts
- Driving participation in customer meetings and resolving all account issues to full satisfaction
- Facilitating the successful implementation of flame-resistant uniform service programs and enhancements
- Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management
- Acting as a system expert with full understanding of complex custom programs
- Developing, analyzing, and validating data presented to clients
- Attending customer meetings for KPI review, onboarding of new clients, and ongoing collaboration
- Supporting Tyndale's customers and National Sales Executives via full understanding and execution of customer contract terms
- Developing excellent relationships with every customer to influence growth within service offerings and enhance program performance
Qualifications:
- Associates degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required
- Proficient in Salesforce or related CRM, Excel and Microsoft Office strongly preferred
- Ability to travel as needed, both nationally and regionally via air and/or car; expected travel up to 35%
- Attention to detail with a commitment to achieving results through service excellence and high standards
- Excellent written and verbal communication skills
- Creative, flexible, and innovative self-starter and team player
- Strong organizational skills; able to manage priorities, workflow, and meet deadlines
- Excellent problem resolution and consultative sales skills
Benefits:
- Proven track record of company growth with an award-winning family-friendly culture
- Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; 9 Paid Holidays, Company Paid STD/LTD, and Company-wide Bonus Plan
- Paid Parental Leave
- Generous paid time off package
- Tuition and professional development assistance
- Complete Wellness program including healthy lifestyles reimbursement program and corporate discount on health-tracking devices
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