Desktop Support Specialist

1 week ago


New Ipswich, New Hampshire, United States EBSCO Industries Inc Full time
Desktop Support Technician

EBSCO Industries, Inc. is seeking a skilled Desktop Support Technician to join our Corp IT team. As a key member of our team, you will provide technical support for complex issues, assist with new computer builds and deployments, and maintain corporate hardware and software policies.

Key Responsibilities:
  • Provide technical support for internal customers via ticketing system, phone, and MS Teams chat
  • Escalate tickets to the appropriate support groups as required
  • Teach and empower customers by answering questions and providing references to online documentation
  • Assist in new computer builds and new-hire workstation deployments
  • Maintain and enforce corporate hardware, software, and security policies
  • Document all support interactions in the ticketing system
Requirements:
  • Bachelor's Degree in the field or 4 Years equivalent experience
  • 3+ years of experience working with laptop and desktop hardware and software, including Apple and Windows based systems
  • 3+ years of experience working collaboratively in a fast-paced team environment
  • Strong communications and customer service skills
  • Experience supporting an enterprise Microsoft 365 environment
Preferred Skills:
  • 3+ years of experience with an enterprise desktop management platform (SCCM, JAMF, Altiris, LanDesk, etc.)
  • Familiarity with remote support tools (GoTo Rescue)
  • Experience working support incidents in ServiceNow

EBSCO Industries, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



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