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Retail Customer Service Coordinator
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Coordinator. As a key member of our front-end team, you will be responsible for providing exceptional customer service, leading by example, and promoting a positive shopping experience for our customers.
Key Responsibilities- Provide prompt, courteous, and personalized customer service to ensure a positive shopping experience.
- Lead and motivate a team of Associates to achieve sales goals and provide excellent customer service.
- Train and coach Associates on customer service skills, product knowledge, and sales techniques.
- Assign registers, support POS coverage, and coordinate breaks for Associates.
- Address customer concerns and issues promptly and professionally.
- Ensure Associates execute tasks and activities according to store plan and prioritize as needed.
- Communicate effectively with management and Associates to set and address priorities.
- Provide and accept recognition and constructive feedback.
- Partner with management to identify and address training needs to increase effectiveness.
- Ensure adherence to all labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Capable of multi-tasking.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player, working effectively with peers and supervisors.
- Able to train others.
- 1 year retail experience and 6 months of leadership experience.
We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. At TJ Maxx, we're committed to creating a positive and inclusive work environment where everyone can thrive.
