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Customer Service Team Lead
1 month ago
As a Customer Service Team Lead at T.J. Maxx, you will be responsible for promoting an exceptional customer experience. Your key responsibilities will include overseeing a team of Associates, training and coaching them on personalizing the customer experience, addressing customer concerns, and coordinating breaks for all team members.
Key Responsibilities:
Promote an excellent customer experience
Oversee a team of Associates
Train and coach Associates on personalizing the customer experience
Address customer concerns and issues promptly
Coordinate breaks for all team members
What You'll Bring:
Excellent customer service skills
Strong leadership and communication skills
Ability to train and coach team members
Ability to address customer concerns and issues promptly
