Patient Experience Coordinator

2 weeks ago


Des Moines, Iowa, United States Limitless Male Full time
Join Our Team at Limitless Male Medical

We are seeking a highly motivated and customer-focused Patient Experience Coordinator to join our team at Limitless Male Medical. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our clients.

About the Role

This is a full-time position that requires a strong ability to multitask, work in a fast-paced environment, and maintain a high level of professionalism at all times. You will be responsible for greeting patients, checking them in, and ensuring that they are comfortable and informed throughout their visit.

Key Responsibilities
  • Provide exceptional customer service to patients and build lasting relationships with them
  • Maximize clinic flow and efficiency through scheduling and effective communication
  • Contact new leads and schedule their first appointment
  • Ensure that patients are roomed in a timely manner and triage and room patients if the clinical staff is busy
  • Become an expert in our products and offerings and serve as a go-to source for patients who need more information
  • Meet face-to-face with new and existing patients to discuss the process of the treatment program and the financials involved
  • Collaborate with the clinical staff to ensure every patient visit is a positive experience
  • Ability to work with computer programs such as ECW, Hubspot, and Quest
  • Ensure that all patients are following the program set in place and follow up with them if deviation occurs as well as missed payments
  • Order medication for patients using clinic protocols
  • Able to create and follow up on tasks in a timely manner
Requirements
  • Exceptional people skills
  • Computer skills: EMR, Microsoft Office, Hubspot, Scheduling & texting platforms
  • Above and beyond customer service
  • Able to multitask
  • Organized and detail-oriented
  • Time management skills
  • Previous sales experience
Benefits
  • Competitive salaries and benefits
  • Opportunities for growth and development
  • PTO accrual
  • Health, Vision, and Dental Available with HSA & FSA options
  • Employee appreciation and recognition
  • 401K option
  • Limitless male clothing discounts
  • Company-paid LTD & employee life insurance
  • Employee discounts on treatments, supplements, and products


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