Medical Appointment Scheduling Coordinator
1 week ago
Benevolence Health Centers is currently looking for a dedicated Call Center Representative to fill a critical role. This position demands exceptional communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Main Responsibilities:
- Manage incoming calls, redirecting questions and messages to relevant staff or departments, and provide essential information to patients.
- Offer assistance with appointment-related information for internal and external customers, including on-site presence at assigned locations.
- Implement and maintain accurate provider templates as assigned by the supervisor.
- Communicate with patients to confirm appointments and make any necessary changes.
- Verify patient insurance eligibility when required.
- Prepare and distribute printed appointment schedules for the next day(s) to relevant departments and staff.
- Maintain a professional demeanor and handle patient information with care and discretion.
- Support the Center's mission of delivering high-quality care and enhancing patient satisfaction.
- Complete other tasks as assigned.
Key Requirements:
- A high school diploma or equivalent is required.
- Knowledge of medical terminology is essential.
- Fluency in English and Spanish is a must.
- Previous experience with multi-button telephones, computers, and other business equipment is necessary.
- Learners must adapt to the Center's computer and telephone system within three months of hire.
- Exceptional telephone and customer service relations skills are critical.
Compensation Package: The estimated annual salary range for this position is between $35,000 and $50,000, depending on experience.
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Patient Appointment Scheduling Specialist
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Torrance, California, United States Benevolence Health Centers Full timeJob DescriptionThis role involves handling incoming calls, scheduling appointments, and verifying provider templates. The ideal candidate will have excellent customer service skills and the ability to work in a fast-paced environment.
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