Senior Software Technical Support Specialist
2 days ago
**Job Summary:** Saxon Global seeks a seasoned software technical support specialist to provide high-level support for our suite of enterprise applications.
About the Role:
We are looking for an experienced professional with a strong background in Java or .NET development, who can drive issues to resolution and collaborate effectively with sister teams. The ideal candidate will have a solid understanding of relational databases and Unix commands, as well as excellent problem-solving skills.
Key Responsibilities:
- Triage and troubleshoot complex server logs to identify root causes
- Develop and implement efficient solutions to resolve technical issues
- Foster collaboration with cross-functional teams to ensure seamless issue escalation and resolution
Required Skills and Qualifications:
- 2+ years of experience as a software engineer with a strong focus on technical support
- Java or .NET development background with expertise in troubleshooting and resolving complex technical issues
- Strong understanding of relational databases and Unix commands
- Excellent problem-solving skills with the ability to gather requirements and develop effective solutions
Compensation and Benefits:
The estimated salary range for this position is $80,000 - $110,000 per annum, depending on qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
About Saxon Global:
Saxon Global is a leading provider of enterprise software solutions, committed to delivering innovative technology that drives business growth and efficiency. Our team is passionate about creating exceptional customer experiences, and we are seeking like-minded professionals to join our dynamic and collaborative environment.
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