Network Support Specialist

7 days ago


St Louis, Missouri, United States Vets Hired Full time

Job Description

Vets Hired is seeking a skilled Network Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support for our network infrastructure.

  • Technical Responsibilities
    • Monitor and respond to network service alerts from our Techview monitoring system
    • Service basic application software and/or hardware support
    • Service servers, switches, routers, hubs, firewalls, and desktop devices
  • Customer Service Responsibilities
    • Respond and resolve Tier 1 customer requests
    • Escalate difficult requests to Tier 3 engineers

Qualifications

  • College Degree in IT or Computer Science
  • Help desk or network admin experience is a plus but not required
  • Tier 1 Network customer support
  • MS Server, Active Directory, and Exchange support
  • Small Business Server support
  • Firewall support and maintenance
  • Switch, router, and hub support and maintenance
  • Customer service oriented


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