Help Desk Support Specialist

6 days ago


St Louis, Missouri, United States Exegy Full time

About Exegy

We are a global leader in intelligent market data, advanced trading systems, and future-proof technology.

Our mission is to deliver world-class support and managed services to our customers, a diverse ecosystem of financial market participants.

Headquartered in St. Louis with regional offices worldwide, we have the global footprint to serve our customers effectively.

Job Summary

We are seeking a skilled Deskside Support Specialist to provide technical support for hardware, software, and operating systems.

The ideal candidate will be able to troubleshoot and resolve IT issues efficiently, minimizing business disruptions and ensuring seamless operations.

Key Responsibilities:

  • Respond to and prioritize IT support requests through various channels (calls, emails, tickets)
  • Troubleshoot and resolve hardware and software issues, including OS installations (Windows and Linux)
  • Support senior team members in automating software installations and processes
  • Document procedures and create educational materials to support end users
  • Follow established protocols and contribute to defining best practices for support
  • Install, maintain, and troubleshoot printers, computers, and other technical equipment
  • Manage incidents and service requests through tools, escalating as needed
  • Assist with user account management through Active Directory

Requirements:

  • 1-4 years of experience in IT support or system administration
  • Familiarity with Linux and Windows operating systems, Microsoft Office Suite, and service desk tools
  • Experience troubleshooting desktop hardware, software applications, and printers
  • Strong communication and documentation skills
  • Ability to work independently and within a team

This role is ideal for someone eager to learn and grow in a hands-on IT support environment, tackling diverse technical challenges.

Compensation: $60,000 - $80,000 per annum



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