Automation Manager, Digital Pharmacy

3 weeks ago

Atlanta, Georgia, United States Emory HealthcareEmory University Full time
Job Summary

Emory Healthcare is seeking a highly skilled Automation Manager, Digital Pharmacy to join our team. As a key member of our Digital Operations department, you will be responsible for planning, organizing, directing, and managing the day-to-day operations for application production support processes, systems, projects, and personnel for clinical applications.

Key Responsibilities

Analyze and research departmental budget(s) to locate errors and/or omissions, balance account records, and reconcile discrepancies.
Supervise staff and manage employee performance, providing ongoing performance feedback, addressing problems, orienting and training employees, verifying competency, and identifying and suggesting ways to develop skills.
Monitor workflow and attend educational in-services as appropriate.
Participate in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
Collect, organize, and analyze data and generate accurate and complete reports for management and/or regulatory agencies.
Interpret applicable regulations and establish filing and auditing procedures to ensure records and files are accurate and in compliance.

Administrative and People Management Duties

Provide oversight and support for a team of analysts who provide systemwide support for third-party pharmacy-related systems, many of which integrate with Epic, such as Omnicell, Baxa Compounder, Invistics, etc.
Manage team schedules and daily assignments, including project work, and ensure team members are consistently logging time in the time-tracking system and assess time utilization is appropriate.
Establish metrics using Service Now for team productivity and provide a dashboard or report to the Director of Core Clin Apps.
Ensure all department annual regulatory requirements are completed by established deadlines.
Conduct performance review sessions, including goal setting with each team member, and midyear and end-of-year reviews.
Meet weekly one-on-one with team members and hold weekly team meetings.
Partner with each team member to provide career growth opportunities and assist them in achieving their goals.
Develop and organize system documentation, SOPs, and troubleshooting guides.
Co-lead the Pharmacy Automation Committee along with the Pharmacy Ops Manager.
Work closely with Digital Pharmacy managers for the Willow and Beacon teams.

System Management Duties

Gain an overall understanding of all third-party systems supported by the team.
Ensure there are issue-tracking documents and they are kept up to date for each system.
Ensure technical documentation is up to date and is in a central location for ease of access.
Work closely with system project managers to ensure resources are assigned appropriately for projects and tasks are completed.
Serve as the liaison with Pharmacy Operations and Emory Digital teams.
Ensure daily system monitoring is occurring by analysts for Omnicell and issues are logged with Omnicell TAC.
Participate in Epic Upgrade meetings and ensure Omnicell/Epic testing is completed.
Lead issue and troubleshooting sessions with third-party vendors to resolve issues quickly.

Requirements

Bachelor's degree in Information Technology or equivalent preferred, plus 4 years of experience in healthcare information technology, including project management, personnel management, and application production support.
Combination of education and experience may be considered in lieu of degree.

Emory Healthcare is an Equal Employment Opportunity employer

Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status, or any other classification protected by applicable federal, state, or local law.

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