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Customer Service Representative
1 month ago
Bilingual Customer Support Specialist - Barcelona province
Location: Barcelona province
Job Type: Employee - Permanent
Job Status: Full-time
Salary: Attractive
Work Location: Office/On-site
Language Requirements:
English: Advanced
Spanish: Fluent
Advertiser Note: I am advertising the job vacancy for a client or third party.
Position Overview:
Our client is seeking a dedicated Bilingual Customer Support Specialist to enhance their expanding team. This role involves providing exceptional support for a leading video streaming service, catering to a diverse user base.
Key Responsibilities:
- Respond to customer inquiries through various channels including phone, email, and chat.
- Identify and troubleshoot client issues to deliver effective solutions.
- Document all interactions and categorize cases for engineering review.
- Provide both general and technical assistance for the client's premium products.
- Escalate complex issues as per established protocols.
Requirements:
- A minimum of 12 months experience in customer service, ideally within a contact center environment.
- Excellent verbal and written communication skills in Spanish or Italian.
- Proactive mindset with a strong sense of teamwork.
- Organizational skills and adaptability to new processes.
- Attention to detail and commitment to high-quality service.
- Empathy and emotional intelligence when dealing with customer concerns.
- Willingness to work flexible hours, including evenings and weekends.
Our Offer:
- A supportive and motivating work environment.
- Opportunity to be part of a reputable and rapidly growing global organization.
- Clear career progression and professional development opportunities.
- Competitive salary and relocation assistance for eligible candidates.
Join Us:
If you are passionate about customer service and meet the qualifications, we encourage you to consider this opportunity.
