Assistant General Manager
7 days ago
The Assistant General Manager will play a key role in supporting the General Manager in promoting a culture of excellence and customer satisfaction at Crunch Fitness. This position is responsible for maintaining a high level of customer service, ensuring the smooth operation of the membership services desk, and leading a team of staff to achieve exceptional results.
Key Responsibilities- Team Leadership: Motivate, lead, supervise, and coordinate the activities of team members to ensure exceptional customer service and a positive member experience.
- Membership Services: Manage the membership services desk, ensuring that all member inquiries are handled efficiently and effectively.
- Staff Development: Hire, train, and develop talented team members to consistently deliver an exceptional membership experience.
- Club Operations: Maintain a culture that provides members with an experience that is second to none and provide a work environment where team members can be successful.
- Communication: Communicate and implement club policies and procedures to employees, ensuring that all staff are aware of their roles and responsibilities.
- Problem-Solving: Resolve member complaints in an expeditious and tactful manner, following club procedure and documentation.
- Quality Control: Ensure that the club meets standards for cleanliness, maintenance, safety, and security.
- Education: High school diploma or equivalent required.
- Age: Must be at least 18 years of age.
- Work Eligibility: Must be eligible to work in the United States and provide proof of eligibility.
Crunch Fitness is a development company that owns and operates CRUNCH Fitness franchise locations throughout the United States. We are committed to creating an inclusive and diverse workplace and are an Equal Opportunity employer.
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