Customer Experience Supervisor

6 days ago


Haverhill, Massachusetts, United States Under Armour Full time
Company Overview
Under Armour is a leading global sports apparel and footwear company, committed to empowering athletes and individuals who strive for more. Our values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as a roadmap for our teams and expected qualities of every teammate.

With a focus on innovation and customer satisfaction, we offer cutting-edge products and digital tools that make top performers even better. Our pursuit of better begins with delivering exceptional experiences for our customers, aligning with our UA service model.

Salary
$17.25 - $21.56 per hour in N. Charleston, SC, US, 29418 location

Job Description
As a Store Supervisor at Under Armour, you will contribute to the achievement of store profitability and key performance indicators by providing exceptional customer service and accomplishing operational excellence. You will serve as a coach and mentor to other teammates within your defined delegation of responsibility, supporting store leadership in driving sales and retail/omni-channel KPI target achievement.

Key Responsibilities
• Recruit, hire, coach, and retain a high-performing team
• Analyze daily sales trends to make real-time strategic business decisions
• Manage payroll and schedule adjustments to maximize productivity
• Train and lead teammates in the execution of daily operations aligning with UA process and policies

Required Skills and Qualifications
• Advanced numeracy, literacy, and advanced communication skills
• Proficient in use of computers and other technology
• Knowledgeable of store operations, visual merchandising, stock room, risk management & safety
• Previous supervisory experience preferred

Benefits
• Generous employee discount (50% off full-price items and 30% off sale items)
• Medical, dental, and vision benefits
• Monthly bonus incentive pay eligibility
• Paid time off and holiday pay benefits
• Work-Life Assistance Program to support health, personal, family or work-related challenges

Others
At Under Armour, we are committed to diversity and inclusion among our teammates, seeking to recruit, develop, and retain talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.

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