Program Manager I

5 days ago


Sunnyvale, California, United States Spectraforce Technologies Full time

Job Summary:

The Service Management and Operations Group (SMOG) at Spectraforce Technologies is seeking a highly skilled Program Manager I - New Product Introduction to lead the successful launch of Reality Labs (RL) products. This role requires a strong project management background, collaboration with cross-functional teams, and a deep understanding of customer requirements and product specifications.

Key Responsibilities:

  • Design and implement customer-focused processes to ensure SMOG and Post-Sales Operations (PSO) teams are ready for a successful product launch.
  • Develop and maintain product launch activities and schedules, ensuring all teams deliver their milestones in a timely manner.
  • Advocate for SMOG and PSO requirements within RL to deliver the best customer experience.
  • Present weekly launch readiness updates within RL and SMOG/PSO.
  • Identify Key Process Indicators, risks, and mitigations for successful product launch, measuring and regularly communicating them in a data-driven manner.
  • Work efficiently to resolve any roadblocks to launch, bringing the team together to collaborate and execute on action items.
  • Work with cross-functional teams to take action on data to help maximize consumer delight and reduce quality issues.
  • Continuously track the product after launch to implement lessons learned and process improvements for future products.

Minimum Qualifications:

  • Bachelor or Master's degree in Engineering, Operations, Supply Chain Management, or a related field.
  • 2+ years of experience in New Product Introduction and/or Customer Service.
  • Experience in new product introduction in the high-tech space, driving projects with results.
  • Experience of driving new product introduction projects with verifiable results.
  • Knowledge of customer service operations, consumer warranty policies, and repair operations.
  • History in devising and tracking data-driven processes.
  • Ability to think strategically, continually innovating against the marketplace and customers' needs, with an analytical mindset and ability to focus on details to drive operational excellence.
  • Experience communicating and facilitating, and presenting robust, evidence-based solutions.
  • Communication, problem-solving, and collaboration skills.

Preferred Qualifications:

  • Strong experience building cross-functional relationships at all levels of the organization.
  • Experience in driving results, motivating, and instilling a sense of urgency in others.
  • Experience in a leadership position and achieving results with minimal supervision.
  • Experience driving Enterprise programs.


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