Forklift Service Technician

About Fairchild Equipment

Fairchild Equipment is a leading provider of material handling solutions, with a rich history dating back to 1985. Our company has grown from a small operation to a thriving business with over 280 employees, serving Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan.

Our Company Culture

We value our employees and strive to create a dynamic and comprehensive customer experience. Our team is dedicated to industry experience, knowledge, and customer service. We welcome individuals who share our values and are driven to exceed expectations.

Our Core Values

• Family Values - We promote a healthy work-life balance and a pleasant work environment.
• Safety Always - We are committed to safety at all times and in all places.
• Customers for Life - We strive for excellence in customer service and will fix any issues that arise.
• Employer of Choice - We aim to have happy and productive employees who outwork the competition.
• Active in our Communities - We are outstanding citizens in the markets we serve.

About the Position

We are seeking a skilled Forklift Service Technician to join our team. As a Technician, you will provide exceptional customer service by working on material handling equipment at customer locations or within our branch shop. You will perform mechanical repairs to ensure equipment is running at its full performance, providing our customers with effective and efficient equipment.

Essential Duties and Responsibilities

• Repair, diagnose, inspect, and maintain all material handling equipment for customer work orders assigned to you.
• Accept repair orders as assigned by the Service Writer.
• Communicate with customers on diagnosed repairs suggested or required for repair and obtain customer approvals.
• Read work orders, observe, and listen to trucks in operation to determine/diagnose malfunction or problem(s).
• Offer solutions to meet customer specifications.
• Provide estimates when appropriate.
• Repair, service, recondition, or assemble equipment as approved by the customer/Service Manager.
• Obtain necessary parts working cooperatively with the Parts department staff.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Record complete repair description on work order, including correct model and serial number of equipment and records hour meter reading.
• Obtain signature from customer and communicate with them on repair needs or work that was completed.
• Examine protective guards, loose bolts, specified safety devices on truck and makes adjustments.
• Lubricate moving parts and drives repaired truck to verify conformance to specifications.
• Always maintain a professional image of self, cleanliness of van (externally and internally) and of assigned work area at customer site.
• Maintain and operate shop equipment and tools.
• Notify Service Manager or Supervisor of safety issues and/or accidents immediately.
• Perform quality work as quickly and professionally as possible.
• Promote marketing efforts to drive parts, service, equipment, and rental sales.
• Complete service forms and submit directly to the Service department daily via work tablet.
• Adapt and act out the company's core value - Safety Always - At All Times, In All Places.
• Willingness to accept new duties and responsibilities as assigned by direct manager.

Hours of Work

2:30 P.M. - 11:00 P.M.

Required Skills and Abilities

• Must have a valid driver's license and good driving record; CDL may be required.
• Experience in forklift repair is desired, intermediate maintenance experience is required.
• Ability to read and interpret documents such as safety manuals, operating maintenance instructions, and procedure manuals.
• Ability to speak effectively with customers or employees of an organization.
• Ability to work under little or no supervision.
• Must be able to provide own tools for the job immediately; annual tool incentive is given.

Education and Experience

• High School Graduate or General Education Degree (GED).
• 3+ years of mechanic experience and/or education relating to the position.
• Basic knowledge of computer and internet software.

Employee Benefits

• Full benefits package, including Medical, Dental, and Vision insurance.
• Uniforms are provided and laundered by the company.
• Annual Tool Incentive.
• Company-paid Rx Safety Glasses.
• Company-owned/leased vehicle, if required for position.
• Paid Training.
• Generous Paid Time Off.
• Paid Holidays.
• 401(k) retirement plan and Employer Match.
• Wellness Program that offers the opportunity to earn a medical insurance discount.
• Company-paid Short-Term and Long-Term Disability.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exerting 75 to 100 pounds of force occasionally, and/or 40 to 50 pounds of force frequently, and/or 15 to 20 pounds of force constantly to move objects.
• Frequent physical activity of the position:
  • Stooping - bending body downward and forward by bending spine at the waist.
  • Kneeling - bending legs at knee to come to a rest on knee or knees.
  • Crouching - bending the body downward and forward by bending leg and spine.
  • Crawling - moving about on hands and knees or hands and feet.
  • Reaching - extending hand(s) and arm(s) in any direction.
  • Standing - remaining upright on the feet, particularly for sustained periods of time.
  • Walking - moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Pushing - using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
  • Pulling - using upper extremities to exert force in order to draw, drag, haul, or tug objects in a sustained motion.
  • Lifting - raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
  • Grasping - applying pressure to an object with fingers and palm.
  • Talking - Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication.
• Occasional physical activity of the position:
  • Climbing - ascending or descending.
  • Balancing - maintaining body equilibrium.
  • Fingering - perceiving attributes of objects by touching with skin, particularly that of fingertips.
• The visual acuity requirements:
  • The worker is required to have close visual acuity to perform an activity such as visual inspection involving small defects, small parts, and/or operation of machines.
  • The worker is required to have visual acuity to perform an activity such as performing mechanical or skilled trades tasks of a non-repetitive nature.
• The conditions the worker will be submitted to in this position:
  • The worker is subject to both environmental conditions: Activities occur inside and outside.
  • The worker is subject to extreme cold: Temperatures typically below 32 degrees for period of more than one hour. Worker may also be subject to other environmental conditions such as wind and humidity.
  • The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour. Worker may also be subject to other environmental conditions such as wind and humidity.
  • The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
  • The worker is subject to hazards: Includes a variety of physical conditions such as proximity to moving mechanical parts, moving vehicle, electrical current, exposure to high heat, and exposure to chemicals.
  • The worker is subject to atmospheric conditions: one or more of the following conditions that affect the respiratory system of the skin; fumes, orders, dusts, mists, gases, or poor ventilation.
  • The worker is occasionally required to function in narrow aisles or passageways.
  • The worker may be subject to oils: there is air and/or skin exposure to oils and other cutting fluids.

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