Residential Coordinator
4 hours ago
About the Role:
The Residential Coordinator provides critical support to the domestic violence shelter, ensuring a safe and efficient environment for clients. This role involves crisis intervention, facilities management, and maintaining a positive living space. The Residential Coordinator serves as the primary point of contact for client needs and support, working closely with case managers to reinforce client service plans.
Key Responsibilities:
- Ensure the safe functioning of the shelter and maintain a secure environment for clients.
- Monitor all calls and inquiries, maintaining confidentiality at all times.
- Respond to crisis calls from the Fairfax County Domestic Violence Hotline, completing safety plans and needs assessments.
- Update the daily log, documenting interactions with clients and significant events in the shelter.
- Collaborate with case managers to support client goals and maintain ongoing communication regarding client progress.
- Accompany clients to court and appointments to support client objectives.
- Complete efficient shift exchanges with incoming/outgoing staff and report on daily activities to maintain consistency.
- Ensure all documentation is completed and in compliance with agency best practices.
- Evaluate and provide for basic client needs while on shift, distributing household items and toiletries as needed.
- Maintain client dignity and confidentiality during service delivery.
- Stay up-to-date on emergency procedures, including building evacuation, health emergencies, and safety management.
- Conduct assessments and intakes for clients in imminent danger seeking a safe haven.
- Assist with medication delivery and security.
- Participate in staff meetings and trainings as directed by supervisor.
- Ensure compliance with all agency policies and best practices.
- Be available to work as scheduled, including evenings and weekends.
Requirements:
- A high school diploma or GED.
- 2+ years of experience in human services.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- A bachelor's degree in human services or a related field.
- Experience working in programs serving victims of domestic violence.
- Current CPR/First aid certification.
Physical Requirements:
- Annual TB test required.
- Ability to sit or stand for long periods.
- Ability to lift items weighing 10-20 pounds.
Equal Opportunity Employer: Shelter House is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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