Director of Network and End-User Services

3 days ago


Spring Hills, Texas, United States HP Inc. Full time
Job Summary

This role is responsible for overseeing the IT management function within a mid-sized, complex business or a significant sub-function for a substantial and intricate business segment. The successful candidate will own activities related to business and technical systems design, ensuring alignment with the requirements of other concerned entities. The role will lead strategic planning, team management, and policy implementation while ensuring effective resource allocation.

As a key member of the HP Inc. team, the Director of Regional and Site Services will provide progressive leadership and vision to support the company's technologies that serve customers daily. The leadership provided by the successful candidate will create industry-leading infrastructure and services that enable businesses, customers, and employees to develop, produce, and sell world-class products and solutions.

Key Responsibilities
  • Deliver HP Inc.'s strategic objectives to transform IT Infrastructure and Operations into an innovative, agile, lean organization that provides data center, network engineering, operations, and end-user services.
  • Build and manage a team and lead a globally dispersed organization.
  • Industrialize 'IT as a business' operating model, tools, and processes.
  • Manage Regional Site Services budget (capital and expense), and ensure dependable, secure, and cost-effective delivery of services.
  • Shape and deliver next-generation network services in partnership with leading enterprise technology and managed services vendors.
  • Enable HP Inc. workforce and partners' productivity by designing and delivering innovative workplace end-user technologies and connectivity.
  • Partner with Product leaders to develop and implement innovative HP Inc. solutions as customer 0.
Requirements
  • A Bachelor's degree in computer science or equivalent technology is required; an MBA is preferred.
  • 15+ years of experience in a leadership role in IT Infrastructure Technology / Operations, with at least 5 years of senior management experience at the Director level or higher.
  • Proven track record of building and motivating large, high-performing teams in times of change in global matrix environments.
  • Passionate and knowledgeable about the technology landscape, with a principal on being connected to the industry about data center and site networking.
  • Proven track record of leading design delivery of large-scale, high-quality systems focused on infrastructure.
  • Ability to effectively work with and influence others and act as a change leader.
  • Strong leadership skills, including coaching, team building, and conflict resolution.
  • Organizational and strategic management skills, including budget and business planning and forecasting.
  • Skilled in metrics and data-driven processes to hold Vendors accountable while working in collaboration mode.
  • Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results.
  • Advanced multi-tasking and prioritization skills.
  • Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners.
About HP Inc.

HP Inc. brings together a portfolio that spans printing, personal computing, software, and services to serve over 1 billion customers in over 170 countries. Innovative and adaptive, we've grown with the industry for decades, from instruments to calculators to computers, printers, and 3D manufacturing. Today, we are building a Future Ready HP, known for more than just the great PCs and printers we sell today, but also for new services and industry-leading innovations, ensuring that every experience we provide is connected, personalized, and optimized for our customers, partners, and employees.

HP's Digital & Transformation Organization, spanning Digital Strategy and Solutions, Customer Experience, Data and Analytics, Business Technology Solutions, and Digital Value Capture, is at the core of this transition. We are focused on delivering world-class and disruptive technologies, tools, and processes to help transform HP into a more digitally enabled, customer-focused, innovative, and agile company.

From customer to employee experience, from front to back end, we are committed to delivering superior business value and driving operational excellence to transform the customer experience and impact the future of work. We are focusing on putting HP in the best position to drive extraordinary contributions to humanity, furthering the company's ambitious goals to make the world more sustainable, equitable, and inclusive.



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