Seasonal Sales Support Associate
2 days ago
Overview
The David Yurman Seasonal Sales Support role provides administrative and logistical support for the Retail Store Operations Staff. As a key member of our team, you will be responsible for ensuring the smooth operation of our stores during peak seasons.
Responsibilities
- Process sales transactions accurately and efficiently at the point of sale.
- Provide exceptional customer service by answering calls, responding to inquiries, and resolving issues in a timely and professional manner.
- Assist sales associates on the sales floor as needed to ensure a seamless customer experience.
- Maintain visual merchandising and housekeeping standards to reflect the current visual guidelines and priorities of the store.
- Support the sales and operations team in wrapping client packages and cleaning client jewelry.
- Assist the operations team with restocking store packaging and stationary supplies.
- Help the operations team with unwrapping David Yurman bags for easy access and assembling DY Pocket Folders.
- Assist the operations team in packaging and shipping client packages.
- Contribute to inventorying office supply, packaging, and stationary needs.
- Identify client jewelry repairs and assist the operations team in maintaining a clean case line.
- Support the sales and operations team in organizing understock and conducting inventory serial case audits.
- Ensure the organization and cleanliness of the jewelry cleaning area.
Qualifications
- Minimum 1 year of experience in an operational role in a customer service environment; luxury retail experience preferred.
- Proficient in Microsoft Excel and Outlook.
- Ability to be detail-oriented, adapt, and prioritize in a fast-paced environment.
- Flexibility to work in various roles based on business needs and to work non-traditional hours, including days, nights, weekends, and holidays.
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