Insurance Verification Specialist
1 week ago
We are seeking a highly skilled and detail-oriented Participant Services Representative to join our team at NTT DATA Services. As a key member of our customer service team, you will be responsible for verifying insurance coverage for potential new clients and re-verifying coverage for existing patients to ensure successful processing of patient prescription needs.
Key Responsibilities:- Insurance Verification: Verify insurance coverage for potential new clients and re-verify coverage for existing patients to ensure successful processing of patient prescription needs.
- Customer Service: Provide excellent customer service to patients, healthcare professionals, and insurance carriers, responding to telephone inquiries and orders in a timely and efficient manner.
- Order Processing: Process telephone orders by preparing patient paperwork, verifying insurance and/or other method of payment, and completing all necessary paperwork in an accurate and efficient manner.
- Coordination: Coordinate the delivery, set-up, and pick-up of equipment, supplies, and services with appropriate personnel, ensuring timely and efficient delivery of services.
- Experience: Minimum of 1 year in a customer service or call center environment, with a strong background in insurance verification and customer service.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and meet strict turn-around times.
- Education: Verifiable High School diploma or GED required.
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.
We are committed to creating a diverse and inclusive environment for all employees and are an equal opportunity employer. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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