Senior CRM Manager

3 hours ago

Austin, Texas, United States Indeed Flex Full time
Job Description

We are Indeed Flex, a company that helps people get jobs instantly. We are looking for a Senior CRM Manager to oversee the development and execution of our customer relationship management strategy.

This role is crucial for driving customer engagement, retention, and revenue growth by creating data-driven strategies that deliver personalized and effective customer journeys.

  • Oversee system integrations for data capture and management, including event/attribute mapping and segmentation, alongside campaign tracking.
  • Manage and optimize our CRM technological stack, prioritizing data integrity and compliance.
  • Partner with Product, Technology, and Engineering teams as lead subject matter expert, providing guidance and advice in terms of acquisition funnel and app transactional communications.
  • Devise robust CRM strategies leveraging marketing automation to drive shift frequency and longer-term retention.
  • Influence business direction, establishing strong working relationships with peers/colleagues and taking a lead role in driving new ideas/initiatives to execution.
  • Operate a stakeholder model for BAU demand, spanning campaign design, QA, data segmentation, scheduling, execution, and reporting.
  • Cultivate a culture of testing, exploring new approaches/technologies, and driving continuous improvement in efficiency.
  • Manage vendor relationships.
  • Support the Head of CRM to motivate the CRM team, creating opportunities for the team to grow and flourish.

Requirements

  • Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization.
  • High-level technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage.
  • High-level analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems.
  • Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision.
  • Strong communication skills and the ability to work collaboratively across departments.
  • Experience with marketing automation and customer data platforms.
  • Highly proficient with Microsoft Office/Google Workspace software suite.
  • Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce, such as Miro, Monday, Salesforce, Google Meet, Zoom, Slack, etc.
  • A commitment to driving the Indeed Flex mission: to help people get jobs instantly.

Preferred Qualifications

  • Bachelor's degree in marketing, business, data science, or a related field.
  • 5+ years of experience in CRM management or a similar role.
  • Proven track record of successfully managing customer retention and engagement campaigns.
  • Experience with marketing automation and customer data platforms.

Benefits

  • $60,000 to $80,000 base.
  • Performance-based bonus.
  • Medical, Dental, Vision, and 401K.
  • Access to all Company & Employee Benefits.
  • 25 days PTO (prorated) + Birthday Day Off.
  • 8 Public Holidays.
  • Duvet days.
  • Laptop.
  • Volunteer days.
  • STIPs (Short Term Incentive Plan).
  • Regular team-building events.

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