Airport Shuttle Operations Manager
2 weeks ago
Job Summary:
The Airport Shuttle Supervisor is responsible for overseeing the daily operations of the shuttle bus service, ensuring the highest quality of customer satisfaction, and providing guidance to Bus Operators and Fueler/Cleaners.
Key Responsibilities:
- Conduct quality improvement inspections within assigned areas of responsibility
- Ensure safety and satisfaction levels are meeting and/or exceeding expectations
- Assist with Training and Development
- Provide guidance to Bus Operators and Fueler/Cleaners
- Monitor the rotation of buses in service
- Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
- Lead and participate in a team to ensure the successful operation of the shuttle bus service
- Conduct safety observations
- Complete daily operational reports
- Report performance issues to Management
- Establish and maintain effective communication and working relationships with passengers, co-workers, managers, etc.
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
Requirements:
- Must have a valid CDL A/B with Passenger Endorsement
- Preferred Qualifications: Customer Service Experience, 1 year of similar work experience, Proficiencies with the use of online applications and Microsoft Office
About ABM Industries:
ABM Industries is a leading provider of facility solutions. We offer a comprehensive benefits package and opportunities for career growth and development.
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