Workforce Management Analyst II
4 days ago
We are seeking a highly skilled WFM Analyst II to join our team at Elevance Health. As a WFM Analyst II, you will play a critical role in ensuring the efficient operation of our call centers.
Key Responsibilities:- Perform real-time analysis and scheduling functions to ensure service levels are met.
- Monitor call volume demand in real-time and adjust workforce accordingly.
- Design and manage an efficient staff scheduling system for short-term future needs.
- Determine how to best distribute staff to meet projected call volumes.
- Analyze historical patterns to determine nature, variance, and seasonality of call arrival patterns.
- BA/BS degree in Business, Statistics, or related field.
- Minimum of 2 years call center operations experience.
- 2 years real-time management experience in a centralized call center environment.
Elevance Health is a health company dedicated to improving lives and communities. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
We offer a range of market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs. Elevance Health operates in a Hybrid Workforce Strategy, requiring associates to work at an Elevance Health location at least once per week.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
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