Support Analyst

4 days ago


St Louis, Missouri, United States Esri Full time
Job Summary

Esri is seeking a highly skilled Support Analyst to join our team. As a Support Analyst, you will be responsible for providing exceptional technical support and customer service to our end-users. You will work closely with our customers to understand their needs and provide innovative solutions to their technical issues.

Key Responsibilities
  • Provide high-quality technical support and customer service to Esri end-users through effective communication and efficient troubleshooting.
  • Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Online, ArcGIS Pro, and related technologies.
  • Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture.
  • Maintain comprehensive case documentation in our customer relationship management (CRM) system.
  • Work in other technical areas of software support as needed, such as identifying issues and logging defects.
Requirements
  • 2+ years of professional or customer service experience in a similar position, supporting similar responsibilities.
  • Professional experience providing customer service and troubleshooting with customers and users.
  • Working knowledge or the ability to learn the configuration, usage, and performance of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise.
  • Ability to communicate with customers with varying technical aptitudes in GIS and information technology.
  • Proficient time management skills.
  • Bachelor's in geography, computer science, data science, engineering, mathematics, GIS, or a related field.
  • US citizenship and ability and willingness to obtain a security clearance.
Recommended Qualifications
  • Professional experience with Esri software or various software systems.
  • Understanding of network troubleshooting tools with the ability to troubleshoot network connections used by the ArcGIS products.
  • Master's in geography, computer science, data science, engineering, mathematics, GIS, or a related field.
Why Join Us?

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work.


  • Financial Analyst

    4 days ago


    St Louis, Missouri, United States Production Line Support Inc Full time

    Job Title: Accountant AnalystProduction Line Support Inc is seeking a highly skilled Accountant Analyst to join our team. The successful candidate will be responsible for recording journal entries, reconciling general ledger accounts, and performing monthly bank statement reconciliations.Key Responsibilities:Prepare journal entries and accruals, including...


  • St Louis, Missouri, United States ShiftCode Analytics Full time

    Business Analyst Job Description **Job Summary** We are seeking a skilled Business Analyst to support our Accounts Receivable Department and Billing applications. The ideal candidate will have previous experience in the utility industry and a strong understanding of financial and accounting terminology. **Key Responsibilities** * Gather requirements for...

  • Financial Analyst

    4 weeks ago


    St Louis, Missouri, United States Advantage Solutions Full time

    Job Title: Financial Analyst**Job Summary:**We are seeking a highly skilled Financial Analyst to join our team at Advantage Solutions. As a Financial Analyst, you will be responsible for analyzing financial data, identifying trends, and providing insights to support business decisions.Key Responsibilities:Perform financial analysis and modeling to support...


  • St Louis, Missouri, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureManTech International Corporation is seeking a highly motivated and career-oriented professional to join our team as a Security Specialist Insider Threat Program Analysis and Compliance Officer/Analyst. This role will be an onsite position in Springfield, VA or St. Louis, MO.Key Responsibilities:Develop, coordinate, and...

  • Geospatial Analyst

    4 weeks ago


    St Louis, Missouri, United States Masego Full time

    Job OpportunityJob Title: Geospatial AnalystJob Type: Full-timeLocation: RemoteJob Description:Job SummaryMasego Inc. is seeking a highly skilled Geospatial Analyst to join our team. As a Geospatial Analyst, you will be responsible for providing expert-level geospatial analysis and data review services to support various production tasks.Key...

  • Behavior Analyst

    2 weeks ago


    St Louis, Missouri, United States Latitude Therapy Full time

    Join Our Team as a Board Certified Behavior AnalystLatitude Therapy is a therapist-owned and operated organization dedicated to providing high-quality, home-based ABA therapy for children with Autism. We are seeking a highly skilled and experienced Board Certified Behavior Analyst (BCBA) to join our team.About the RoleWe are looking for a BCBA who is...


  • St Louis, Missouri, United States Latitude Therapy Full time

    Job Title: Student AnalystJob Summary:Latitude Therapy is seeking a highly motivated and detail-oriented Student Analyst to join our clinic leadership team. As a Student Analyst, you will play a vital role in supporting our team's efforts to provide high-quality services to children and families.Key Responsibilities:Assist with scheduling and managing client...


  • St Louis, Missouri, United States Golden Steps ABA Full time

    Job Title: Clinical Behavior AnalystGolden Steps ABA is seeking a highly skilled Clinical Behavior Analyst to join our team. As a Clinical Behavior Analyst, you will be responsible for developing and implementing evidence-based treatment plans for children with developmental disabilities and behavioral challenges.Responsibilities:Develop and implement...

  • Program Analyst

    3 weeks ago


    St Louis, Missouri, United States General Dynamics Information Technology Full time

    Program Analyst Job DescriptionAt General Dynamics Information Technology, we are seeking a highly skilled Program Analyst to support our intelligence customer in St. Louis, MO. As a Program Analyst, you will play a critical role in ensuring the success of our government contracts by performing analytical and administrative tasks.Key Responsibilities:Perform...


  • St Louis, Missouri, United States Strategic Staffing Solutions Full time

    Job Title: Senior Financial AnalystWe are seeking a highly skilled Senior Financial Analyst to join our team at Strategic Staffing Solutions. As a Senior Financial Analyst, you will be responsible for providing financial analysis and planning support to our clients.Key Responsibilities:Develop and maintain financial models and forecastsAnalyze financial data...

  • Intelligence Analyst

    2 weeks ago


    St Louis, Missouri, United States GeoYeti Full time

    Job Title: All Source AnalystGeoYeti is a leading provider of advanced analytics and data science solutions to the national security space. We are seeking a highly skilled All Source Analyst to support our client in Saint Louis, Missouri.Job Summary:The All Source Analyst will be responsible for preparing finished analytic products, assessments, briefings,...


  • St Louis, Missouri, United States Ledgent Technology Full time

    Mortgage Analyst Job DescriptionWe are seeking a skilled Mortgage Analyst to join our team in St. Louis. As a Mortgage Analyst, you will be responsible for providing general reporting and analytical support to the department.Key Responsibilities:Develop and track key loan statistical information and performance metricsPrepare various reporting views and...


  • St Louis, Missouri, United States Rawlings Sporting Goods Company , Inc. Full time

    Job Title: Senior IT Business AnalystJoin Rawlings Sporting Goods Company, Inc. as a Senior IT Business Analyst and play a key role in driving business process improvement and IT system implementation.Job Summary:The Senior IT Business Analyst will work closely with business stakeholders to understand and analyze business processes, identify areas for...


  • St Louis, Missouri, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureBecome an integral part of a diverse team that leads the world in the National Intelligence Sector at ManTech International Corporation. As a Security Threat and Compliance Analyst, you will help protect our national security while working on innovative projects that offer opportunities for advancement.About the RoleThis...


  • St Louis, Missouri, United States Acosta Full time

    Unlock Business Potential as a Premium Business AnalystAs a Premium Business Analyst, you will leverage data-driven insights to drive business growth and transformation. You will work closely with our dynamic team to analyze market trends, identify opportunities, and develop strategic recommendations to stay ahead of the competition.Key...


  • St Louis, Missouri, United States BJC Full time

    Job Title: EHR Application Support AnalystWe are seeking a skilled EHR Application Support Analyst to join our team at BJC. As a key member of our IT department, you will provide remote end-user support for our software and hardware systems, with a focus on Epic and other clinical applications.Responsibilities:Provide first-line investigation and gather...

  • Service Desk Analyst

    2 weeks ago


    St Louis, Missouri, United States Peraton Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Peraton. As a Service Desk Analyst, you will be responsible for providing advanced technical advice and guidance on installation, adaptation, configuration, or enhancement of Company technical products, programs.Responsibilities:Provides technical support...


  • St Louis, Missouri, United States Core and Main Full time

    Job Title: Senior Treasury AnalystCore & Main is a leading distributor of water, sewer, storm drain, and fire protection products in the United States. We are seeking a highly skilled Senior Treasury Analyst to join our team.Job SummaryThe Senior Treasury Analyst will support the Sr. Treasury Manager with daily cash management, debt management, and oversight...

  • Data Analyst

    3 weeks ago


    St Louis, Missouri, United States Brooksource Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Data Analyst to join our team at Brooksource. As a Data Analyst, you will play a critical role in analyzing and interpreting complex data to inform business decisions.Key Responsibilities:Extract, manipulate, and format data from various sources, including Teradata, to support business...


  • St Louis, Missouri, United States Acosta Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Acosta. As a Premium Business Analyst, you will play a critical role in driving business growth and success by leveraging data insights and analytics.Key ResponsibilitiesLeverage existing systems and field data to provide regular reporting and analytics on the state of the...