Customer Service Representative

4 weeks ago


Stamford, Connecticut, United States Visions Federal Credit Union Full time

About Us

We're a team of people helping people, and we're looking for someone to join us in making a difference in the lives of our members.

As a Service and Sales Representative, you'll be the primary contact for members regarding their account status and any escalations. You'll assist members in setting up new accounts, resolve account-related concerns, and provide general credit union information.

Our ideal candidate will have an associate degree and 1-3 years of experience in customer service, retail, banking, or financial services. A notary license is required within 1 year of acceptance, and proficiency in Microsoft Office Suite programs is a must.

We offer a competitive compensation range of $26.68/hr - $34.80/hr, plus benefits like a pension plan, 401k plan, and flexible paid time off. If you're passionate about delivering exceptional service and making a difference in the lives of others, we'd love to hear from you.

Responsibilities:

  • Deliver exceptional service to members
  • Assist members in setting up new accounts
  • Resolve account-related concerns
  • Provide general credit union information
  • Rotate to perform branch duties

Minimum Qualifications:

  • Associate degree required
  • 1-3 years of experience in customer service, retail, banking, or financial services
  • Notary license required within 1 year of acceptance
  • Proficiency in Microsoft Office Suite programs

Preferred Qualifications:

  • Bachelor's degree preferred
  • 3-5 years' experience in customer service, retail, banking, or financial services


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