Clinical Supervisor, Care Management

4 days ago


San Francisco, California, United States San Francisco Health Plan Full time
About the Role

We are seeking a highly skilled Clinical Supervisor, Care Management to join our team at San Francisco Health Plan. As a key member of our Care Management department, you will play a critical role in overseeing the clinical and administrative oversight of a Care Management team, consisting of Community Coordinators and a Care Management Nurse.

Key Responsibilities
  • Provide guidance and support to a Care Management team composed of licensed and non-licensed care management staff.
  • Assist leadership in developing a unified vision and strategy for Care Management staff.
  • Support the development of policies, procedures, and hiring plans for Care Management programs.
  • Provide clinical input and oversight to care management staff, ensuring high-quality care plans and services.
  • Oversee the development of diverse care plans and audit cases to ensure staff understanding and implementation of program priorities and principles.
  • Identify areas for program improvement and make recommendations to unit management.
  • Work collaboratively with other supervisors to provide unified direction and oversight to all team members.
  • Help develop program training curriculum and competencies for program staff.
  • Contribute to an inter-disciplinary team, bringing clinical social work and behavioral health expertise to the management of patients with complex needs.
  • Support staff to achieve and sustain expected productivity indicators.
Requirements
  • Masters' degree in Social Work, Psychology, or related field with 2 years minimum clinical experience.
  • Unrestricted clinical CA RN, LCSW, or MFT license.
  • 2+ years of case management and managed care experience; CCM desired.
  • Experience working with complex populations, including homelessness, mental illness, and substance use.
  • Bilingual in Spanish or Cantonese desired.
  • Knowledge of community social service agencies and population management principles.
  • Motivational skills to inspire and facilitate staff engagement and learning.
  • Experience in behavior change coaching and mentorship.
About San Francisco Health Plan

San Francisco Health Plan (SFHP) is an award-winning, managed care health plan dedicated to providing affordable healthcare coverage to low and moderate-income residents in San Francisco County. We are proud to be an equal opportunity employer and committed to a work environment that supports, inspires, and respects all individuals.

We are chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees, and our 175,000+ members have access to a full spectrum of medical services, including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.



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