IT Support Specialist
6 days ago
We are seeking a highly skilled IT Support Specialist to join our team at Virtual. As a key member of our technical operations team, you will be responsible for providing exceptional support to our internal and external customers.
Key Responsibilities- Data Management
- Update and maintain various applications, including CRM systems.
- Retrieve information from database applications as requested by staff members and volunteers.
- Organize and process all association transactions in a timely and efficient manner.
- Ensure compliance with our information sharing policy when sharing member information with vendors or members.
- Perform regular reporting duties, including daily transaction reports.
- Conduct regular quality control measures to ensure data accuracy and completeness.
- Contact outsourced vendors for network or database issues as necessary.
- Hardware & Software Support
- Provide support for basic Microsoft 365 questions and training to optimize performance and effectiveness.
- Act as the first point of contact for technology inquiries, escalating matters to outsourced providers as necessary.
- Contact and schedule vendors for network, database, or software issues.
- Customer Service
- Provide exceptional customer service to all internal and external customers.
- Assist members, staff, and volunteers with website functionality or basic technology questions.
- Coordinate with vendors on operational tasks, including hardware, software, and open database tickets.
- Develop training materials and conduct end-user training on technology systems and information security for staff and volunteers.
- A four-year degree or a two-year degree with experience in technology, information systems, or database management is highly desired.
- Previous database/CRM application experience.
- Experience with basic Office 365 functionality or administration.
- Willingness to learn software and solutions.
- Exceptional attention to detail.
- Excellent written, oral, and interpersonal communication skills.
- Ability to work independently and remain motivated and deadline-oriented.
- Ability to juggle multiple tasks and priorities.
- Employment Type: Direct-Hire Position
- Schedule: Normal Business Hours/On-Site
- Location: Virtual
- Compensation: $45,000
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