Enterprise Software Support Specialist
6 days ago
Job Overview
We are seeking a highly skilled IT professional to join Master System, Inc. as an Enterprise Resource Planning (ERP) system installation and maintenance specialist.
The successful candidate will be responsible for resolving computer-related issues and ensuring the smooth operation of our ERP system, OMS, on both cloud and on-premise platforms.
This role involves troubleshooting, installation, and configuration of our software system on customers' hardware and server configurations.
Responsibilities:
- Installation and maintenance of OMS ERP on-premise version, including initial setup, updates, and configuration.
- Assist clients in converting existing data from previous software to OMS.
- Configure cloud ERP, including user onboarding, creation, and maintenance.
- Maintain and troubleshoot cloud ERP issues.
- Answer phone calls and resolve customer issues during business hours.
- Resolve issues via phone, in-person, or electronically.
- Track customer issues and resolutions.
- Occasional local travel for onsite installations and configurations.
Qualifications:
- Experience with Microsoft SQL Server setup and maintenance.
- Networking skills, including DNS, ports, Windows Domain, and Workgroup setup.
- Previous experience in IT, customer service, or related fields.
- (Nice to have) Fluency in SQL and Microsoft's Remote Desktop Service.
- (Nice to have) Amazon Web Services (AWS) experience.
- (Nice to have) Knowledge of warehousing, supply chain, e-commerce, and accounting principles.
Benefits
- Estimated salary: $70,000 - $90,000 per year, depending on experience.
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