Enterprise Software Support Specialist

6 days ago


Arcadia, California, United States Master System, Inc. Full time

Job Overview

We are seeking a highly skilled IT professional to join Master System, Inc. as an Enterprise Resource Planning (ERP) system installation and maintenance specialist.

The successful candidate will be responsible for resolving computer-related issues and ensuring the smooth operation of our ERP system, OMS, on both cloud and on-premise platforms.

This role involves troubleshooting, installation, and configuration of our software system on customers' hardware and server configurations.

Responsibilities:

  • Installation and maintenance of OMS ERP on-premise version, including initial setup, updates, and configuration.
  • Assist clients in converting existing data from previous software to OMS.
  • Configure cloud ERP, including user onboarding, creation, and maintenance.
  • Maintain and troubleshoot cloud ERP issues.
  • Answer phone calls and resolve customer issues during business hours.
  • Resolve issues via phone, in-person, or electronically.
  • Track customer issues and resolutions.
  • Occasional local travel for onsite installations and configurations.

Qualifications:

  • Experience with Microsoft SQL Server setup and maintenance.
  • Networking skills, including DNS, ports, Windows Domain, and Workgroup setup.
  • Previous experience in IT, customer service, or related fields.
  • (Nice to have) Fluency in SQL and Microsoft's Remote Desktop Service.
  • (Nice to have) Amazon Web Services (AWS) experience.
  • (Nice to have) Knowledge of warehousing, supply chain, e-commerce, and accounting principles.

Benefits

  • Estimated salary: $70,000 - $90,000 per year, depending on experience.


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