Technical Support Specialist

7 hours ago


Florham Park, New Jersey, United States Siemens Industry Software GmbH Full time
Job Title: Field Support Specialist I

Siemens Building Technologies is seeking a highly skilled Technical Support Specialist to join their Florham Park, NJ location. This individual will be responsible for resolving product information requests and product problem/solution requests in a timely and professional manner.

Key Responsibilities:
  • Answer requests for technical support on fire systems via phone, emails, and other means of communication.
  • Provide basic support related to product information and product problems that are documented.
  • May escalate more difficult support requests to Technical Support Specialists or Field Support Engineers.
  • Logs all incoming support requests into the company call tracking system in a timely and professional manner.
  • Responds, resolves, and closes support requests utilizing technical training, fellow support personnel, and undocumented, creative solutions.
Requirements:
  • Up to 2 years of experience working in a technical support role via telephone and email.
  • Strong communication and analytical skills.
  • Excellent customer service skills.
  • Proficient in Microsoft Office Products.
  • Well-versed in multiple database entry and reporting functionalities.
Preferred Qualifications:
  • Associates degree or 1-2 years of vocational technical training.
  • Experience with Fire Safety Panels.
  • Fire Safety or Hardware technical support experience.
Knowledge and Experience:

Demonstrates a basic knowledge of a technical or specialty area. Generally, up to 2 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.

Key Working Relationships:

Contacts are primarily with immediate manager and others in the group.

Offer of employment with Siemens is conditioned upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

Applicants and employees are protected under Federal law from discrimination.

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision



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