Dispatch Supervisor

11 hours ago


Denver, Colorado, United States RK Full time

Job Summary

We are seeking a highly skilled and experienced Dispatch Supervisor to join our team at RK. The successful candidate will be responsible for coordinating and managing the day-to-day activities of our field services team, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities

  • Coordinate and schedule service, maintenance, and warranty work, taking into account the complexity of the work and the experience and capabilities of our technicians.
  • Assist the Field Services Manager/Director and Superintendents in planning, organizing, motivating, and coordinating the department's resources and objectives.
  • Provide exceptional customer service, answering phone calls and resolving customer complaints in a timely and efficient manner.
  • Guide field staff in completing specialized forms and assist in getting paperwork to the necessary departments.
  • Coordinate daily with Superintendents and technicians to ensure smooth operations.
  • Take responsibility for ensuring that all jobs are completed satisfactorily, following up on callbacks and completion of jobs.
  • Initiate actions to verify or respond to changes in appointment times, including contacting customers to verify scheduled appointments and notifying them of any delays or rescheduling.
  • Accurately capture customer information and verify documentation.
  • Check in regularly with customers via phone or email to stay on track, avoid problems, and ensure customer satisfaction.
  • Makes appropriate judgments to remedy problems and ensure service recovery.
  • Actively listen to customers, set clear mutual expectations, empathize as necessary, and be friendly and professional.
  • Work with Field Supervisors to prioritize open calls and dispatch in a timely manner.

Requirements

  • Comply with all company policies and procedures.
  • Prompt, punctual, and regular attendance during core business hours, in an office environment (not a telecommuting position), currently located in the Central Park area of Denver, including a reliable means of transport to and from work.
  • Ability to occasionally travel between corporate offices and jobsites within the Denver Metro Area, during work hours.
  • All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.

Benefits

  • Comprehensive medical plans with HSA and FSA options for you and your family.
  • Generous 401(k) plan with immediate company match – 100% vested.
  • Dental and vision insurance for your well-being.
  • Short-term and long-term disability plans available after one year.
  • Company-provided life insurance and AD&D with options for supplemental buy-ups.
  • Enjoy paid time off and holidays.
  • Get paid weekly for your convenience.

Why RK is a Great Place to Work

At RK, we take immense pride in our diverse business units, each specializing in delivering exceptional projects, products, and services to our customers. What sets us apart is our unique ability to integrate these services, providing comprehensive solutions and offering our employees ample opportunities for growth and learning across different businesses.

  • RK Mechanical: commercial and industrial plumbing, mechanical, process, and HVAC contracting.
  • RK Steel: custom fabrication and manufacturing of structural steel and miscellaneous metals for various industries.
  • RK Electrical: commercial and industrial electrical contracting and service.
  • RK Water: groundwater dewatering and remediation, facilities water treatment, and custom fabrication.
  • RK Service: commercial and industrial building and maintenance services.
  • RK Energy: custom fabrication for various industries requiring ASME and modular skidded solutions.
  • RK Mission Critical: design and manufacturing for off-site constructed modular solutions.

Award-Winning Company

We've been consistently recognized as a top private company and a leading employer by ColoradoBiz Magazine, and we're proud of our long-standing position as number one in the Top 50 Family-Owned Companies since 2011.

Our Commitment to Excellence

We've been recognized with numerous awards for our outstanding performance and contributions, including high rankings in various categories from the Denver Business Journal and ABC's Top Performers by Market.

Our Strong Commitment to Safety, Wellness, and Employee Development

We've earned prestigious accolades, including the ABC Step Awards, ACCA Award Member, AGC Safety Utah, American Heart Association Fit-Friendly Worksite Award, Wellness Workdays and Harvard Medical School Best Wellness Employer Certification, Colorado Workforce Development Council Excellence in Apprenticeship Award, and Business Experiential Learning Commission Colorado Apprentice Award.

Community Engagement

We've been acknowledged in the Denver Business Journal Corporate Philanthropy rankings and named among The Civic 50 Colorado as one of the most community-minded companies.

Each of Our Business Units Has Its Own Impressive List of Awards and Recognitions

  • Engineering News Record Top 20 Firms in Steel Erection.
  • ABC Excellence in Construction Awards.
  • AGC Awards for Construction Excellence.
  • Xcel Energy Top Trade Partner in Energy Efficiency.
  • USGBC LEED Program Member.
  • IECRM Annual Summit Awards.
  • MFG Magazine Colorado Manufacturing Awards.

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