Dispatch Coordinator

5 days ago


Denver, Colorado, United States The Ash Group Full time
Job Title: Dispatch Coordinator

We are seeking a highly skilled and organized Dispatch Coordinator to join our team at The Ash Group.

Job Summary:

The Dispatch Coordinator will be responsible for dispatching service orders for building-related environmental alarms, building repairs, and maintenance. This individual will ensure that service orders and repair tickets are processed accurately and efficiently.

Key Responsibilities:

  • Monitoring critical network and environmental alarms per weekly schedule
  • Monitoring Online Form submittals per weekly schedule
  • Handling emergency calls relating to facilities and coordinating with local law and fire departments
  • Receiving trouble calls relating to the Company's land, facilities, or environment
  • Creating and assigning work orders, dispatching Company personnel, contractors, or outside facility management companies
  • Conducting customer satisfaction surveys for Facility Management
  • Filtering house services, furniture, and moving-related calls to the appropriate corporate partner
  • Performing various clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, record keeping, etc.
  • Performing other CRE-related functions as assigned by the Supervisor

Requirements:

  • Strong, responsive customer service skills
  • Good telephone skills - clear, understandable speaking voice
  • Ability to stay calm and work well in high-pressure situations
  • Strong PC skills
  • Strong decision-making ability
  • Strong organizational skills
  • Ability to learn complex processes
  • Minimum typing requirement - 60 wpm
  • Ability to multi-task
  • Ability to work the required shift

About The Ash Group:

The Ash Group is a leading provider of facilities management services. We are committed to delivering exceptional service to our clients and providing a positive work environment for our employees.


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