Restoration Operations Manager
2 weeks ago
About Us:
At SERVPRO of North Pensacola, we are dedicated to providing top-notch restoration services. We are currently seeking a skilled Restoration Operations Manager to lead our team and ensure exceptional service delivery.
What We Offer:
- Competitive salary
- Comprehensive benefits package
- Opportunities for career advancement
- Professional growth and training
Role Overview:
The Restoration Operations Manager serves as the primary representative of the SERVPRO brand, embodying our commitment to customer satisfaction. This role involves overseeing, coordinating, and executing project activities to meet service requirements and enhance the customer experience.
Key Responsibilities:
- Oversee and execute production processes as planned, ensuring adherence to quality standards.
- Enhance customer and client relations, monitoring satisfaction through feedback and reviews.
- Clearly communicate expectations to restoration staff and supervise their performance.
- Maintain accurate documentation of job files to support the services rendered.
- Manage labor and material usage efficiently on assigned projects.
- Collaborate with project managers and office personnel regarding project status and challenges.
Additional Responsibilities:
- Adhere to all OSHA safety regulations and guidelines.
- Safeguard company assets by ensuring proper use of equipment and materials.
- Provide coaching and training to restoration staff.
Position Requirements:
- Valid driver's license.
- High school diploma or GED (preferred).
- A minimum of 1 year of experience in cleaning, restoration, or construction.
- IICRC certification is a plus but not mandatory.
Skills and Physical Demands:
- Ability to regularly lift up to 50 pounds and occasionally up to 100 pounds with assistance.
- Capability to climb ladders and work at elevated heights, as well as in confined spaces.
- Proficient in repetitive pushing, pulling, lifting, and carrying of objects.
- Comfortable working with cleaning agents.
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