Store Operations Lead
7 days ago
Job Summary:
The Operations Lead plays a critical role in ensuring the smooth operation of our stores, driving sales, and delivering an exceptional customer experience. As a key member of our team, you will oversee store processes, support an active selling culture, and maintain documented company standards.
Key Responsibilities:
- Perform all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness.
- Coordinate with the Operations Manager to maximize staffing effectiveness, supporting traffic, sales, and customer experience.
- Participate in Task Management, planning and executing daily/weekly zone workload, and assigning tasks to deliver on store, department, sales goals, and guest engagement.
- Support the store team in customer satisfaction, inventory control, safety, loss prevention, expense control, and customer experience.
- Drive productivity by training, coaching, planning, monitoring, and appraising results.
- Leverage daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
- Process freight, stock, and maintain a neat, clean, organized store.
- Perform all other duties based on business needs.
Qualifications & Competencies:
- At least 18 years old.
- High School Diploma/Equivalent.
- Excellent verbal, written, and comprehension skills.
- Ability to work a flexible schedule, including nights, weekends, and some holidays.
- Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
- Strong attention to detail, standards, processes, marketing, etc.
- Reliable and trustworthy role model for ethical and honest behavior.
- Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives.
- Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart & scrappy, safe, and fun.
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