Automotive Service Representative

3 weeks ago

New York, New York, United States Monro, Inc. Full time
About the Role

The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it.

This role is responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires.

The Guest Care Specialist is expected to contribute to the growth of the business through strong sales presentations to our guests and product and service knowledge.

This position is an hourly position based upon the needs of the business and requires the ability to work Days, Evenings, Weekends, and Holidays.

Responsibilities
  • Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
  • First point of contact for guests on the phone and in the store.
  • Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of guest care, work order completion, and register assistance.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  • Consistent use of all required safety standards set forth in training and policies and procedures.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat guest waiting area.
Qualifications
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work Days, Evenings, Weekends, and Holidays.
Benefits
  • Paid vacation and holidays for Full-Time teammates.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental for Full-time teammates.
  • Employee Access Perks.
  • Career Advancement Opportunities.

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