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Behavioral Health Admissions Coordinator

2 months ago

Tooele, Utah, United States Nat-su Healthcare Full time
Job Summary

Nat-su Healthcare is seeking a skilled Behavioral Health Admissions Specialist to join our team. As a key member of our healthcare team, you will be responsible for ensuring a smooth and supportive intake experience for our clients.

Key Responsibilities
  • Client Communication
    • Respond to inquiries from potential clients and conduct thorough intake screenings.
    • Gather necessary documentation and maintain open communication with clients and stakeholders.
    • Notify clients of approval and provide information on what to bring and schedule an admission date.
    • Maintain regular communication with clients and stakeholders throughout the intake process.
  • Collaboration and Coordination
    • Work closely with the case management and medical team to ensure a seamless intake experience.
    • Collaborate with the business development team to coordinate intakes and maintain strong partnerships with outside agencies.
    • Navigate detox placements when necessary, coordinating with detox facilities and ensuring a smooth transition.
  • Administrative Responsibilities
    • Track potential clients, monitor online applications, and maintain detailed records.
    • Submit potential client information to clinical directors for approval.
    • Notify program managers and clinical directors of upcoming admissions.
  • Facility Management
    • Maintain the appearance and professionalism of the front office, ensuring a welcoming environment for clients and visitors.
    • Respond promptly to inquiries and coordinate with relevant departments.
  • Logistics and Follow-Up
    • Coordinate intakes and transportation for new clients.
    • Complete initial intake paperwork and out-of-state Medicaid applications with new clients as needed.
    • Track discharges and available beds, ensuring accurate reporting to the team.
    • Maintain consistent communication with stakeholders regarding future potential clients.
  • Training and Development
    • Attend meetings and training as needed to stay updated on best practices in admissions and behavioral health.
    • Participate in other assignments as necessary to support the team.
Requirements
  • At least 18 years old
  • Minimum of 2 years of experience working in a healthcare or behavioral health setting, preferably in admissions, intake, or a related role
  • Demonstrated ability to communicate effectively and empathetically with clients, families, and stakeholders, particularly in high-stress situations
  • Familiarity with intake procedures, including conducting screenings, gathering documentation, and completing necessary paperwork, with experience in out-of-state Medicaid applications being a plus
  • Minimum of 2 years of experience using electronic health records (EHR) systems, Microsoft Office Suite, and other relevant software for tracking and managing client information
  • Preferred knowledge of Substance Abuse
  • Native American preference