Customer Service Team Lead
3 days ago
Nino Salvaggio International Marketplace is seeking a highly skilled Assistant Customer Service Manager to join our team in Bloomfield. As a key member of our customer service department, you will be responsible for assisting the customer service manager in directing and supervising all functions and activities of the department and personnel.
Responsibilities- Assist the customer service manager in effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service, and satisfactory results.
- Assist with all aspects of the customer service department, including cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, and other related tasks.
- Place primary importance on delivering superior customer service and maintaining attention to detail, completing multiple or repetitive tasks, including cash handling.
- Operate cash register when needed and ensure that cashiers are assisted with price checks in a prompt and timely fashion.
- Promote customer goodwill by providing high standards of customer service and ensuring that all cashiers and courtesy clerks (baggers) do the same.
- Perform other duties as assigned.
- High school diploma or GED, required.
- Previous cash handling experience, required.
- Previous customer service experience, required.
- Previous management experience, preferred.
- Ability to work early mornings, nights, and weekends.
- Reliable transportation.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Short-term disability insurance.
- Accident insurance.
- Hospitalization insurance.
- Critical illness insurance.
- Cancer insurance.
- Life insurance.
- Flexible spending.
- Education reimbursement.
- 401(k) match.
- Employee discount.
- Company-paid life insurance policy.
- Company-paid LTD policy.
If you are interested in this position, please follow the 2-step application process, which includes a formal application after some initial questions.
EOE
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