Desktop Support Specialist with Trading Floor Expertise

4 days ago


New York, New York, United States Omni Inclusive Full time
Job Title: Desktop Support Engineer with Trade Floor Support Experience

We are seeking a skilled Desktop Support Engineer with experience in trade floor support to join our team at Omni Inclusive.

Key Responsibilities:
  • Provide technical support for trading desks, including familiarity with trading applications such as Factset, Charles River, Bloomberg, Morningstar, and Reuters.
  • Offer white glove support for executives and VIPs.
  • Manage technical tools, including ServiceNow, Windows Autopilot, MS Endpoint Manager, MS Intune, Microsoft System Center Configuration Manager, Azure Active Directory, Active Directory, Okta, and GlobalProtect.
  • Assess and maintain site needs for conference rooms, copiers, computer hardware, and accessories inventory.
  • Maintain ServiceNow CMDB, clear local desktop incident and task queues to meet established SLAs, and support various company activities.
  • Collaborate with technical specialists in the Americas, EMEA, and APAC regions, as well as the global service desk, remote support team, and other parallel towers to provide professional and timely support to end users.
Requirements:
  • Experience in an enterprise environment.
  • Familiarity with trading applications and technical management tools.
  • Ability to assess and maintain site needs.
  • Excellent communication and problem-solving skills.


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