Senior Manager, Operations Lead
4 days ago
Under general direction, uses extensive knowledge and skills obtained through education and experience to translate business strategy into work programs and processes for multi-function and/or more complex specialty work groups. Leads large or multiple projects that are broad in scope. Mentors subordinates in performing difficult assignments that are broad in nature requiring originality and ingenuity with appreciable latitude for unreviewed actions or decisions. Collaborates with managers and supervisors to provide comprehensive solutions to complex problems. Results are evaluated at agreed upon milestones for effectiveness in achieving specified results. Extensive contact with internal and external customers may be required to identify, research, analyze and resolve complex issues.
Key Responsibilities:- Performs human resource management activities, including identifying performance problems and approving recommendations for remedial action; evaluating performance; and interviewing and selecting staff.
- Plans, assigns, monitors, reviews, evaluates and leads the work of subordinate managers and supervisors.
- Coaches and mentors subordinates, identifies training needs and approves development plans.
- Prepares and presents operational budgets for assigned functional area.
- Interprets, applies and recommends changes to organizational policies and procedures.
- Keeps abreast and maintains working knowledge of current business strategies.
- Establishes objectives and develops processes and procedures to ensure efficient and timely work flow.
- Performs periodic reporting on work progress, project completions and additional ad-hoc reporting as required.
- Balances conflicting resource and priority demands.
- Ensures effective coordination occurs between assigned functional area and other areas.
- Identifies trends and implements corrective action as necessary.
- Uses financial data and performance indicators to establish control mechanisms and other improvement initiatives.
- Bachelor's Degree (B.A.) in Business Administration and a minimum of eight (8) years' experience in operations, including two (2) years in a management position in the financial services industry.
- An equivalent combination of experience, education, and/or training approved by Human Resources.
- SIE required provided that an exemption or grandfathering cannot be applied.
- Series 99, or ability to obtain within 120 days (as required by FINRA), may be required depending on assigned functional area.
- Series license(s) may be required depending on assigned functional area.
At Raymond James, our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
- Grow professionally and inspire others to do the same.
- Work with and through others to achieve desired outcome.
- Make prompt, pragmatic choices and act with the client in mind.
- Take ownership and hold themselves and others accountable for delivering results that matter.
- Contribute to the continuous evolution of the firm.
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