Returns Coordinator

2 weeks ago


Glendale, Arizona, United States SunMed Full time
Job Title: Returns Clerk

We are seeking a detail-oriented and organized Returns Clerk to join our team at SunMed. The successful candidate will be responsible for processing returned merchandise, ensuring accurate documentation, and coordinating with various departments to resolve any issues related to returns.

Key Responsibilities:
  • Process returns from customers or shipping carriers, inspecting items for damage and verifying their condition against return requests.
  • Accurately document reasons for returns and update the system accordingly.
  • Communicate with customers regarding return authorizations, status updates, and any issues with returned items.
  • Maintain detailed records of returned items, including reasons for returns, condition of items, and actions taken.
  • Work closely with the inventory, warehouse, and sales teams to ensure returned items are processed and restocked or disposed of as appropriate.
  • Collaborate with the finance department to ensure proper credit or refunds are issued to customers.
  • Inspect and test returned items to determine if they meet quality standards for resale.
  • Coordinate with the quality assurance team to identify patterns in returns and suggest improvements to reduce return rates.
Requirements:
  • 1+ years of previous experience in a returns processing, customer service, or inventory control role is highly desirable.
  • High school diploma or equivalent; associate degree or higher preferred.
What We Offer:

At SunMed, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a detail-oriented and organized individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.


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