Event Coordinator
4 weeks ago
We are seeking a highly motivated and customer-focused Event Coordinator to join our team at Michaels in Store - PHX-GLENDALE, AZ. As an Event Coordinator, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
- Help customers locate products, provide solutions, and ensure a seamless shopping experience.
- Execute cash handling to standards, providing a fast and friendly checkout experience.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Michaels is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. If you need help performing the essential functions of this job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
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