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Senior Desktop Support Specialist

2 months ago

Milwaukee Wisconsin, United States Heunets Full time
Job Summary

We are seeking a highly skilled and experienced Desktop Support Specialist to join our team at Heunets. As a key member of our IT department, you will be responsible for providing top-notch support to our end-users, ensuring that their desktop environment is running smoothly and efficiently.

Key Responsibilities
  • Install, configure, and troubleshoot desktop software and applications, including Windows and Mac operating systems.
  • Provide advanced level of support for complex issues related to end-user workspace hardware, software, and applications.
  • Perform general preventative maintenance tasks on devices and software to ensure optimal performance.
  • Collaborate with subject matter experts to resolve technical issues and provide hands-on support for network and compute environment devices.
  • Assist users with IT-related incidents and take ownership of issues to implement temporary or permanent fixes.
  • Accurately record and document requests using our IT service desk system.
  • Maintain a high level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
Requirements
  • 5-7 years of experience working in a similar environment as described above.
  • Education to the mandatory level in the relevant country.
  • CompTIA A+, MCP/MCSE, or OEM certifications are desirable.
  • Knowledge of ITIL and experience working within an ITIL environment would be beneficial.
  • Fluency in local language as per the geographical and cultural requirement, and English speaking to a good standard.
Technical Skills
  • Good general understanding of IT principles, including networks, hardware, and domains.
  • Working knowledge of leading software packages, such as MS Office, Lotus Notes, and MS Outlook.
  • Advanced working knowledge of operating systems, including Windows and Mac.
  • Experience with building, configuring, replacing, and troubleshooting end-user device hardware components.
  • Familiarity with virtual, MDM, and VPN environments.
  • Good knowledge and hands-on experience of working with systems, such as SCCM, MDM, Citrix, and other similar systems.
Soft Skills & Appearance
  • Exceptional customer-facing skills.
  • Able to communicate clearly and effectively with technical and non-technical colleagues.
  • Logical and analytical approach to work.
  • Able to work unsupervised and maintain a high level of productivity.
  • Good timekeeper and intense focus on quality work.
  • Able to operate within customer standard operating procedures and maintain a professional demeanor under stress.