Document Specialist

5 days ago

Tallahassee, Florida, United States Tidal Basin Full time
Job Title: Document Specialist - Travel

Tidal Basin is seeking a highly skilled and detail-oriented Document Specialist - Travel to join our team. As a key member of our disaster recovery program, you will be responsible for providing exceptional customer service to applicants while coordinating necessary services and resources to address their needs.

Job Duties and Responsibilities:
  • Support the project in a remote or onsite environment, during local office hours, Monday – Friday, excluding Holidays.
  • Perform data entry and upload documents within the applicable systems of record.
  • Manage cases in conformance with program requirements and guidelines.
  • Collect and review documents and applicant information.
  • Advise and explain program policies, rules, and forms to applicants.
  • Collect and verify information and/or documents from applicants.
  • Sending, receiving, analyzing, and processing electronic and hard copy correspondence, documents, and forms.
  • Answering calls received through the call center and providing customer service within the call center environment.
  • Responding to phone calls, and/or emails about program requirements and the status of applications.
  • Attending all meetings as required.
  • Performing other duties as assigned.
Requirements:
  • Excellent verbal, interpersonal, and written communication skills.
  • Exceptional ability to articulate details in a manner understandable to a variety of individuals over the phone and via email.
  • Ability to work successfully with a diverse pool of applicants.
  • Team player with experience in multi-tasking, organizing, and prioritizing work in a fast-paced environment.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel) and ability to learn new software and database/management information systems.
Education and Experience:
  • Bachelor's degree in social services or related field preferred.
  • 2 years of work experience in disaster recovery, housing support services or programs, social services, or case management preferred.
  • Bilingual language skills in English/Spanish are a plus.

Tidal Basin is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, secondary employment must be disclosed and approved.

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